UI not working AcrobatPro Ver 2023.001.20093 64bit Win10

Hi @defaultxjjjasc8sc8h 

Hope you are doing well and sorry to hear that.

Would you mind collecting the logs as requested below so that we can isolate the issue for the fix

1. AccessEnum Tool
a. Download the Tool https://learn.microsoft.com/en-us/sysinternals/downloads/accessenum
b. Run AccessEnumTool
c. Go to Options
d. Click on “File display options”

e. Select “Display files with permission that differ from parent”
f. Click OK
g. Choose folder “C:\Users\<username>\AppData\Local\Adobe” in dialog box and press enter.
h. Save the result (Adobe_Local.txt)
i. Choose folder “C:\Users\<username>\AppData\LocalLow\Adobe” in dialog box and press enter.
j. Save the result (Adobe_LocalLow.txt)
k. Choose folder “C:\Users\<username>\AppData\Roaming\Adobe” in dialog box and press enter.
l. Save the result. (Adobe_Roaming.txt)
2. ProcessMonitor tool
a. Download from here https://learn.microsoft.com/en-us/sysinternals/downloads/procmon
b. Run ProcessMonitor (Procmon.exe)
c. Start capture on ProcessMonitor.
d. Perform the workflow where error occurs.
e. Stop capture on ProcessMonitor
f. Save the logs (Adobe_ProcMon.pml)
3. Copy these folder into Adobe_AppData :-
a. C:\Users\<username>\AppData\Local\Adobe
b. C:\Users\<username>\AppData\LocalLow\Adobe
c. C:\Users\<username>\AppData\Roaming\Adobe
4. Compress the folder Adobe_AppData to Adobe_AppData.zip
Send us :-
1. Adobe_AppData.zip
2. Adobe_Local.txt
3. Adobe_LocalLow.txt
4. Adobe_Roaming.txt
5. Adobe_ProcMon.pml

Please share the logs via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal