UI not working AcrobatPro Ver 2023.001.20093 64bit Win10

[defaultxjjjasc8sc8h]

All of a sudden AcrobatPro started behaving strange.
Internal Error dialog appeared.

UI menu items disappeared.
Same for any pdf files opened or reopened

Tried to "Repair Installation" via Help Menu
Checked for Updates
Restarted after each attempt
Un-Installed & Reinstalled

see attached screen shot

 

[Amal.]

Hi @defaultxjjjasc8sc8h 

Hope you are doing well and sorry to hear that.

Would you mind collecting the logs as requested below so that we can isolate the issue for the fix

1. AccessEnum Tool
a. Download the Tool https://learn.microsoft.com/en-us/sysinternals/downloads/accessenum
b. Run AccessEnumTool
c. Go to Options
d. Click on “File display options”

e. Select “Display files with permission that differ from parent”
f. Click OK
g. Choose folder “C:\Users\<username>\AppData\Local\Adobe” in dialog box and press enter.
h. Save the result (Adobe_Local.txt)
i. Choose folder “C:\Users\<username>\AppData\LocalLow\Adobe” in dialog box and press enter.
j. Save the result (Adobe_LocalLow.txt)
k. Choose folder “C:\Users\<username>\AppData\Roaming\Adobe” in dialog box and press enter.
l. Save the result. (Adobe_Roaming.txt)
2. ProcessMonitor tool
a. Download from here https://learn.microsoft.com/en-us/sysinternals/downloads/procmon
b. Run ProcessMonitor (Procmon.exe)
c. Start capture on ProcessMonitor.
d. Perform the workflow where error occurs.
e. Stop capture on ProcessMonitor
f. Save the logs (Adobe_ProcMon.pml)
3. Copy these folder into Adobe_AppData :-
a. C:\Users\<username>\AppData\Local\Adobe
b. C:\Users\<username>\AppData\LocalLow\Adobe
c. C:\Users\<username>\AppData\Roaming\Adobe
4. Compress the folder Adobe_AppData to Adobe_AppData.zip
Send us :-
1. Adobe_AppData.zip
2. Adobe_Local.txt
3. Adobe_LocalLow.txt
4. Adobe_Roaming.txt
5. Adobe_ProcMon.pml

Please share the logs via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

[Edouard29259457ipzw]

Hi,

I have also the same issue (appear today) : 

All of a sudden AcrobatPro started behaving strange.
Internal Error dialog appeared.

UI menu items disappeared.
Same for any pdf files opened or reopened

Tried to "Repair Installation" via Help Menu
Checked for Updates
Restarted after each attempt
Un-Installed & Reinstalled

 AcrobatPro Ver 2023.001.20064 64bit Win10 Pro

[Foster29373277qqrr]

I'm experiencing the same issue. Internal errors and no UI. Started happening randomly about a week ago.

[Bevi Chagnon - PubCom.com]

Same here, started yesterday.

• Commercial ver 2023.001.20093 64-bit Windows 11.

Sometimes all tool panels and drop-down menus are gone, other times the left navigation panel is missing, or the right tool panels are missing.

Different parts of the interface are missing each time I open a PDF. Such a surprise!