Un PDF se bloque à l'ouverture au bout de quelques secondes sur MAC

New Here ,
Jun 04, 2022 Jun 04, 2022

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Malgré la réinstallation d'Adobe DC, le phénomène continue

Que faire ?

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Comment review and collaborate PDF , PDF forms

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version installed. Go to Help > Check for updates and reboot the computer once.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and then try again.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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