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Unable to add attachment when sending document for e-signature (new version)

New Here ,
Feb 08, 2024 Feb 08, 2024

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Hi,

With the new version of Adobe Acrobat, the option to add attachments when sending a file for e-signature seems to have disappeared.

Previously you could drag and drop a file (e.g. a supporting document) on the page when you added in the recipients. 

(There is an 'attachment' field that can be added but I can't find out how to actually add an additional file once that field has been put on the form)... does anyone know?

It does say in settings that some functions are unavailable, perhaps this is one of them?

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Security digital signatures and esignatures

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Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

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Hi @Gemma35310066q6ov
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3SQbeZu

 

You may also try to request signatures online via https://adobe.ly/498cOM0 and see if that helps.

 

~Amal

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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Amal, it's not a problem with a particular PDF. When we use the "request signatures" feature and choose a template, there is no additional option to upload another document to go with it. In the legacy version you can do this. We hope that this feature will be retained in the new version; otherwise, it's useless for me. 

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Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

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LATEST

Hi there


The new experience is an exciting step forward for Acrobat's future. But if it doesn’t suit your needs, you can still revert to the previous experience.  

Windows: Select the hamburger menu, and then choose Disable new Acrobat.  

macOS: Go to View > Disable new Acrobat.

 

~Amal

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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I am missing that option, too. I read the list of features that are "under review" and it was not one of them. I have to back out of the new version and return to the "legacy" version to add an additional document. 

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