Unable to add attachment when sending document for e-signature (new version)

[Gemma35310066q6ov]

Hi,

With the new version of Adobe Acrobat, the option to add attachments when sending a file for e-signature seems to have disappeared.

Previously you could drag and drop a file (e.g. a supporting document) on the page when you added in the recipients. 

(There is an 'attachment' field that can be added but I can't find out how to actually add an additional file once that field has been put on the form)... does anyone know?

It does say in settings that some functions are unavailable, perhaps this is one of them?

[Amal.]

Hi @Gemma35310066q6ov
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3SQbeZu

You may also try to request signatures online via https://adobe.ly/498cOM0 and see if that helps.

~Amal

[Ashburn]

Amal, it's not a problem with a particular PDF. When we use the "request signatures" feature and choose a template, there is no additional option to upload another document to go with it. In the legacy version you can do this. We hope that this feature will be retained in the new version; otherwise, it's useless for me. 

[Amal.]

Hi there

The new experience is an exciting step forward for Acrobat's future. But if it doesn’t suit your needs, you can still revert to the previous experience.  

Windows: Select the hamburger menu, and then choose Disable new Acrobat.  

macOS: Go to View > Disable new Acrobat.

~Amal

[Mary37669670hmde]

Hello,

I am using Adobe Standard 2024.002.20759 64-bit.  I was having all manner of difficulties with the "new and improved" version with a form so I did the disable new acrobat and that took care of those issues.  I am a beginner with designing forms and am working on a simple expense reimbursement form to be filled out by an employee and sent to their supervisor for approval.  I followed several community threads trying to figure out how to attach a document THEN send for e-signature and have the approver be able to see them and am stumped.  One thread I saved seems to suggest I need to download a button for file attachment but I see no such button.  After that there is a bunch of java script which is bit overwhelming for me.  I have to believe there is a simpler way for someone to attach documentation to a form.  I am using the "e-sign => request e-signatures option.  I tried what looked like to be a simple approach with the left navigation pane to attach documents and I do see them once attached but they don't survive the document going to the approver.  Can someone help

[Ashburn]

I am missing that option, too. I read the list of features that are "under review" and it was not one of them. I have to back out of the new version and return to the "legacy" version to add an additional document.