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unable to cancel free trial

New Here ,
Apr 18, 2024 Apr 18, 2024

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I am unable to cancel my free trial for Adobe Acrobat Pro.  I tried to cancel on your website multiple times but I kept running into an error:
Screenshot (341).png
 
I attempted to use your live chat to solve the issue but the customer support would send a message informing that they were busy and leave the conversation immediately. Therefore I am writing to log this issue and have my free trial cancelled. 
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Cancel subscription

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Dobrý den, zrušil jsem zkušební verze,ale bylo mi naúčtována platba za měsíční platby. Žádám vás,aby jste zrušili platbu, neboť jsem vaší stránku zrušil ve zkušební době. Odpovídám na Vámi zaslany e-mail o úhradě používání Adobe, ačkoliv jsem ho nepoužil ani není nainstalován.Dekuji za pochopení. S úctou a pozdravem Martin Sirotny 

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Adobe Employee ,
Apr 30, 2024 Apr 30, 2024

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Hi there

 

This is something better handled by our billing team.

 

You may start the conversation by clicking the dotted icon in the lower right corne  here: https://adobe.ly/3xZJQAn

 

~Amal

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