Unable to combine docx files

[Damien251444128r1c]

When trying to combine two or more .docx files I am getting the error "no pdf file was created because acrobat encountered an unidentified error"

Steps taken:

Reinstall Adobe - Reboot and removal, reboot after reinstall

Make sure PC has most recent updates

Repair Adobe

Check to make sure Adobe is up to date.

[AkanchhaS]

Hi Damien,

Thanks for sharing the troubleshooting steps performed.

1. To combine the doc files, are you selecting the files in Windows File Explorer and using Combine files in Acrobat using right-click menu?
2. Or first opening the Adobe Acrobat > Tools>Combine Files>selecting doc files and then Combine? If following the first method, then try another one or vise-versa.
3. It could be a specific set of files causing trouble. So check with a different file and see.
4. Log on to Document Cloud web https://acrobat.adobe.com/link/home/  and try combining the files online.  

Let us know if this works.

Thanks,

Akanchha