Unable to combine word doc and pdf.

[Guest]

Getting error "additional files will need to be installed to create PDF from this file." Any idea? Using Adobe Pro XI. Downloaed files, made person local admin, etc. nothing seems to work.

[Adorobat]

Hi TimberProducts

Could you please try the following steps and see if it works:

1- Check for updates, launch Acrobat>click on Help>select Check for Updates

2- If that doesn't work, try steps given here: Adobe X Pro - requires additional files to be installed by system administrator...

Could you please let me know the version of Acrobat XI Pro installed on your computer?

Launch Acrobat>Help menu>select About Adobe Acrobat XI Pro

[Guest]

There are no updates available and it works fine on the admin side. She is also an admin on the machine.

[johnathan1210]

I had this problem as well and I found a solution!

The problem actually lies in Microsoft Office, not Adobe. You need to run a repair tool for Microsoft Office.  This tool is already installed on your computer if you have Office. Here is the solution:

Go to: Settings > Apps > Click "Microsoft 365 Apps for enterprise - en - us" > Modify > Allow changes > Quick Repair

Hope this helps!