unable to comment on pdf document?greyed out and cant use tools

[colliecyn]

cant comment on pdf sometimes like now Greyed out tools text etc.

@

[AkanchhaS · Accepted solution]

Hi Colliecyn,

I assume that the PDF on which you are trying to comment is a secured pdf and commenting is restricted.

You may check the document's security, Right click on the file>Document properties> Security> Commenting"allowed or not "

If that's not the problem, then check with another document.

Do share the exact version of the application you are working on and operating system.

Regards,

Akanchha

[Thao16]

I have the exact same problem. Under Properties>Securities>Commenting: it's Allowed. 

It's been like this over 10 months and it's driving me nuts. What can I do to fix it?

[Jason25628308rdx9]

I have had this problem when using Nuance Power PDF to view a pdf with comments made by Adobe. Switching to Adobe allowed replys. May be a general issue with compatibility between pdf editors.