unable to comment on pdf document?greyed out and cant use tools

New Here ,
Dec 31, 2017 Dec 31, 2017

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cant comment on pdf sometimes like now Greyed out tools text etc.

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Comment review and collaborate PDF

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correct answers 1 Correct answer

Adobe Employee , Jan 02, 2018 Jan 02, 2018

Hi Colliecyn,

I assume that the PDF on which you are trying to comment is a secured pdf and commenting is restricted.

You may check the document's security, Right click on the file>Document properties> Security> Commenting"allowed or not "

If that's not the problem, then check with another document.

Do share the exact version of the application you are working on and operating system.

Regards,

Akanchha

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Adobe Employee ,
Jan 02, 2018 Jan 02, 2018

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Hi Colliecyn,

I assume that the PDF on which you are trying to comment is a secured pdf and commenting is restricted.

You may check the document's security, Right click on the file>Document properties> Security> Commenting"allowed or not "

If that's not the problem, then check with another document.

Do share the exact version of the application you are working on and operating system.

Regards,

Akanchha

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New Here ,
Oct 20, 2021 Oct 20, 2021

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I have the exact same problem. Under Properties>Securities>Commenting: it's Allowed. 

It's been like this over 10 months and it's driving me nuts. What can I do to fix it?

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New Here ,
Aug 12, 2022 Aug 12, 2022

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I have had this problem when using Nuance Power PDF to view a pdf with comments made by Adobe. Switching to Adobe allowed replys. May be a general issue with compatibility between pdf editors.

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