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Unable to connect to onedrive account

New Here ,
Oct 01, 2022 Oct 01, 2022

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Hi all,

I have been trying to access my pdfs stored in my Onedrive account provided by my University via "add file storage" on the desktop app. However, after signing in to my school account and then clicking "Continue" when it prompts me "Are you trying to sign in to Adobe Acrobat" and allowing Chrome to open acrobat (as pictured below)

Screenshot 2022-10-02 at 2.04.27 AM.png

the window that indicates "waiting" does not load, and I am unable to connect my onedrive to adobe.

Screenshot 2022-10-02 at 2.05.13 AM.png

Any advice would beappreciated, thanks!

PS as I am using a student account, I was previously prompted to request for permission from the school's IT services (as pictured below) before I arrived to the sign in page in the first picture, wondering if it would be related to the difficulty I am facing right now. Thanks in advance!Screenshot 2022-09-20 at 4.19.17 PM.png

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Comment review and collaborate PDF , General troubleshooting , How to

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New Here ,
Dec 04, 2022 Dec 04, 2022

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I'm also having the same issue with connecting my student OneDrive account. Do let me know if you managed to resolve this!

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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Go to the Control Panel(if on Microsoft Windows) ==>> Credential Manager

 

There, you'll see two types credentials caches:

 

  • Windows Credentials
  • Web Credentials

 

Clear both of these credentials caches and see if that resolves the issue.

 

Note: Before you clear the cache, make sure that all of your programs are closed.

 

Also, if necessary, restart your computer after clearing the Credential Manager caches.

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Hi, unfortunately I run adobe and onedrive on imac and macbook, is there any way to fix such issue on the macOS? thanks a lot!

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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