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Unable to convert adobe file to word directly from the file itself despite having an account.

New Here ,
Feb 18, 2023 Feb 18, 2023

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I can convert adobe files to word by going to the website, signing in, and after a number of clicks I can get the word version and download it to my laptop. However, when I open a pdf there is the option to convert to word in a click or two right there but it doesn't work. It fails to upload the pdf. Why is this?

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General troubleshooting

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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Hi,

  • can you include some screenshots to help us understand better your issue
  • have you tried to open a pdf in Word (File > Open) 

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