Unable to convert adobe file to word directly from the file itself despite having an account.

[Mark2618764644yh]

I can convert adobe files to word by going to the website, signing in, and after a number of clicks I can get the word version and download it to my laptop. However, when I open a pdf there is the option to convert to word in a click or two right there but it doesn't work. It fails to upload the pdf. Why is this?

[Eric Dumas]

Hi,

• can you include some screenshots to help us understand better your issue
• have you tried to open a pdf in Word (File > Open)