Unable to convert .msg and .docx files to PDF through file explorer. Cannot find pdf printer

[Grayson39032491koc8]

Hi all,

I have a Windows 11 Dell workstation running Adobe Acrobat DC version 21.001.20145. This user had an issue about a week ago where their Adobe PDF printer dissapeared from her list of printers but I was able to add it back by following these instructions: Adobe PDF printer is missing | Manually install PDF printer

Flash forward to today, the user is experiencing a new issue when they try to convert files such as .msg and .docx to PDF through file explorer by using the "Convert to Adobe PDF" feature after right clicking the file. They receive an error message stating "Unable to find 'Adobe PDF' Printer or 'Acrobat Distiller" printer." It then gives us the option to run the Adobe installer in repair mode despite the adobe PDF printer already existing. 

So far, I've tried running the repair, re-installing Adobe using a script, manually re-installing Adobe, running sfc scan, re-installing Adobe PDF print driver, uninstalling using Revo uninstaller to make sure no trace of Adobe was left behind and re-installed, ran office repair and updates, tested across different windows profiles, and got the latest Windows and Dell updates with no luck.

If anyone has anything that I could try or a solid solution that would be awesome. Thanks!

[Grayson39032491koc8 · Accepted solution]

Hey guys, just a follow up.

Apparently, there were some missing .cab files that was causing the issue. After getting the .cab files everything started working again.

[Maria33446444g380]

Could you provide more information on where you obtain the .cab files from?

[grayson_9468]

Just another follow up in case anyone else ends up hopeless in their attempt to solve this issue,

I had another user with this issue and it turns out Adobe is searching for a printer literally named "Adobe PDF" when you go to convert from file explorer. I went into the user's printer settings and changed their Adobe printer's name from "Adobe PDF Converter" to just "Adobe PDF" and it started working like normal. Hope this info helps others in the future when they came across this.