Unable to convert PDF to Word Docs. Transferred to Adobe Pricing Page.

[CAHKIT]

 

 When I try to convert a file from PDF to WORD the system asks me to subscribe even though I have a license for Adobe Pro attached to the email that I am using. I am well aware that this has been an issue for a lot of people. The app is finicky sometimes the convertion works and other times it doesn't. I have looked into the forums and others are having the same issue. I have tried checking the hosts file but there were no adobe realted links, updating the app. Signing in and out, Running the limited access repair tool , using a different machine, using the cloud version, it still does not work as intended. I am the Administrator and this is frustrating a lot of my users and also me. Please fix this ASAP Adobe.

[Test Screen Name]

If your Acrobat Pro license is recognised, the app is upgraded to Acrobat Pro - it no longer calls itself Acrobat Reader. So something is stopping that from happening. Is this a normal end user with locally installed Acrobat? May be worth sign out, then sign in.

[CAHKIT]

Already did Sign in and signed out but still the same outcome

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Bernd Alheit]

You use Acrobat Reader. Install Adobe Acrobat.