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unable to download a document

New Here ,
Jan 07, 2024 Jan 07, 2024

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Dear community,
I am having issues with downloading a document, please see the screenshot below.
Thanks and looking forward to receiving a resolution soonest, possible.

JNatasha34651862ckga_1-1704688585415.png

 

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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How does you download the document?

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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Make sure you download the file directly, not use Save As PDF or anything like that, then open it using Adobe Acrobat or Reader.

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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The document was downloaded correctly.

This message says that you are not using real PDF reader software even though this PDF-XFA document requires Acrobat (Reader or Pro) to be able to view and use it.

See: https://appligent.com/what-is-the-difference-between-acroforms-and-xfa/

 

 

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New Here ,
Jan 15, 2024 Jan 15, 2024

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Dear community,
Quick update – the document download issue has been resolved. Thanks to all who offered assistance. Your support made a real impact! Grateful !!!

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