Unable to Esign via Desktop Application (Directed to Web App)
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Hi,
My Adobe Acrobat recently updated to version "Adobe Acrobat (64-bit) (24.003.20112) and the e-sign feature has disappeared. When I select all tools it directs me to the Web App to e-sign which is incredibly inconvenient. My laptop uses the same version of Acrobat and still has the feature natively.
Please can anyone assist in restoring this? Thanks
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Hope you are doing well. Sorry for your experience with Acrobat!
I checked your account, and the entitlement seems to be active. Also, since you mentioned you are able to use it on your laptop, I would suggest checking the registry if the key "cServices" is available in the given location:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\
If not, please right-click the FeatureLockDown-> create-> key-> name the key "cServices."
Once done, create the below D-words:
bToggleManageSign
bToggleAdobeSign
bToggleFSSSignatureSaving
Change the value for each of them to "0"
For more info, refer to this article: Lockable Settings (https://adobe.ly/3NrXH7f)
Let me know if this helps.
-Souvik
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Hi Souvik,
Thank you for the assistance. I have just tried the steps this morning however there is no change. I have tried restarting the PC also.
Is there anything else we could try?
Thanks,
Josh
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Thanks for the response!
Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.
-Souvik
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Hope you are doing well.
I have sent you an email to the address registered here in the community.
Please review the email once and let me know if we can proceed.
Thanks,
Souvik