Unable to Esign via Desktop Application (Directed to Web App)

[Josh26536783ujvk]

Hi,

My Adobe Acrobat recently updated to version "Adobe Acrobat (64-bit) (24.003.20112) and the e-sign feature has disappeared. When I select all tools it directs me to the Web App to e-sign which is incredibly inconvenient. My laptop uses the same version of Acrobat and still has the feature natively.

Please can anyone assist in restoring this? Thanks

[S. S]

Hi @Josh26536783ujvk,

Hope you are doing well. Sorry for your experience with Acrobat!

I checked your account, and the entitlement seems to be active. Also, since you mentioned you are able to use it on your laptop, I would suggest checking the registry if the key "cServices" is available in the given location:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\

If not, please right-click the FeatureLockDown-> create-> key-> name the key "cServices."

Once done, create the below D-words:

bToggleManageSign

bToggleAdobeSign

bToggleFSSSignatureSaving

Change the value for each of them to "0"

For more info, refer to this article: Lockable Settings (https://adobe.ly/3NrXH7f)

Let me know if this helps.

-Souvik