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unable to export to multiple files

New Here ,
Feb 21, 2024 Feb 21, 2024

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When I am trying to exract pages of a document to multiple files it should ask where I want to export them to, instead I am getting this:

Jason35601346mq89_1-1708529620800.png

 

It will not let me choose a folder, the only option i have to move forward from this is to select an existing document which will  give me an error saying

Jason35601346mq89_2-1708529661246.png

 

It doesn't care if it's only 2 files or if it's multiple it just isn't working

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Edit and convert PDFs , General troubleshooting , PDF

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

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New Here ,
Feb 21, 2024 Feb 21, 2024

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Server 2016 and 23.8.20533

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Adobe Employee ,
Feb 22, 2024 Feb 22, 2024

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Hi @Jason35601346mq89 

 

I trust this message finds you well.

 

Upon testing the reported issue on my end with Windows 11, everything appears to be functioning as expected.

 

Could you please clarify if you're experiencing this problem with a specific PDF file or if it's affecting all PDFs? I recommend trying with a different file to see if the issue persists.

 

Since you're using the latest version of the application, attempting to repair the installation via the help menu (Windows Only) might resolve the issue. Please give that a try.

 

Additionally, resetting the Acrobat preferences could potentially address the issue. You can find instructions on how to do this here.

 

Let us know how it goes.

 

~Amal

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