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Unable to install Adobe Pro and Adobe Reader side by side on Windows Server 2019

Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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I have a client who is running Server 2019 Remote Desktop server and want to have both Reader and Pro installed on the same system.

 

Adobe support have tried to assist with this but they have not been able to resolve so looking if anyone on here who has setup this way or some insight to why its not working.

 

The process support instructed me to go through is to install Pro from: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

Then install Reader following https://helpx.adobe.com/acrobat/kb/install-reader-dc-windows.html

 

If we do this, Reader will not install, it error with "Old/New Acrobat vesion alread installed."

If we install in the reverse Reader then Pro, the Pro instyaller removes reader as part of the process.

 

I have also tried the cleaner utilities to completely remove both Reader and Pro and tried again but no different.

 

Any guidance would be appreciated.

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Community Beginner , Aug 17, 2021 Aug 17, 2021
Thanks for the resources very useful for optemising our deployment. I could not find any refrence to installing both products side by side.However I have managed to fix it. It seems once pro is installed, the reader installer from https://get.adobe.com/reader/ will not complete due to an existing installation. However I was able to download the reader installer and update packet from the below links and they installed without any issues. I found them at.https://ardownload2.adobe.com/pub/adobe/reader/win/AcrobatDC/1500720033/AcroRdrDC1500720033_en_US.exehttps://ardownload2.adobe.com/pub/adobe/reader/win/AcrobatDC/2100520060/AcroRdrDCUpd2100520060.msp...

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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"Acrobat requires licensing. Reader requires a distribution agreement." 

 

Quote found on this link: 

 

 

Specifically, see the visrtualization guide:

 

 

 

You need these guides and some heavy reading to do.

 

Also see the Note about system requirements and recommended deployment of  x64 machines versus x86:

 

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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Thanks for the resources very useful for optemising our deployment. I could not find any refrence to installing both products side by side.

However I have managed to fix it.

 

It seems once pro is installed, the reader installer from https://get.adobe.com/reader/ will not complete due to an existing installation.

 

However I was able to download the reader installer and update packet from the below links and they installed without any issues. I found them at.

https://ardownload2.adobe.com/pub/adobe/reader/win/AcrobatDC/1500720033/AcroRdrDC1500720033_en_US.ex...

https://ardownload2.adobe.com/pub/adobe/reader/win/AcrobatDC/2100520060/AcroRdrDCUpd2100520060.msp

 

 

 

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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You're welcome.

 

Happy to read that you were able to sort it out.

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