Unable to Install or Use any Adobe Poducts

[dustin_8920]

     I cannot install or use any Adobe Creative Cloud or Acrobat. When launching creative cloud, it just stays at initializing. Then, nothing. I have tried EVERY recommended step in your forums, even other ones from around the web.  At this point I'm looking into other software, the deciding factor here is wether or not you can provide and actual solution in a reasonable amount of time.

I have used the creative cloud cleaner tool and the acrobat cleaner to completely remove any trace of adobe products.  I have run SFC /Scannow and dism **** /restorehealth commands to rule out windows corruption. The issue is occuring on a Windows 10, 64-bit machine.

This is not in a domain environment with any group policies or network restrictions active. Should be straight forward, but clearly double clicking an exe to install something is out of the question these days. Much like "uninstalling" should REMOVE EVERYTHING instead of leaving random garbage behind, but I guess that's wishful thinking.

[S. S]

Hi @dustin_8920,

Hope you are doing well. Sorry for the trouble with installing Acrobat.

We understand how frustrating this might be, and are here to help. 

Would you mind downloading the offline installer for Acrobat from here: https://adobe.ly/4mpThhe

.

Once done, follow the instructions, and let us know if it helps.

Regards,
Souvik.