Unable to launch Acrobat

[thomas_4408]

Not sure what is going on with Adobe Acrobat - but I cannot open any files - nor on the Acrobat link.  I click on it and nothing happens.  If I right-click and select "Run as Administrator", it will open   I disabled "New Acrobat" in the view, went to Preferences - Security and disabled all security.  Uninstalled - used your Adobe Cleaner and reinstalled with no changes.  Microsoft Windows 10; OS Build 19045.5247;   Been going on for awhile - spent 3 hours on fixing it this morning....   Not really productive....

[S. S · Accepted solution]

Hi @thomas_4408,

Hope you are doing well.  Sorry for the trouble.

Has this issue started after any recent update? Would you mind letting me know if you are on the latest version (2024.005.20320).

If not, please check for updates by going to Help-> Check for Updates.

Also, you might want to try to resetting the Acrobat preferences as described here https://adobe.ly/3ZGqhqT...

Let me know if this helps.

-Souvik

[thomas_4408]

Have had this issue since April, did not have the time to troubleshoot.   

I am on the latest version.  Your steps solved my issue.  Thank you for your prompt response.

[S. S]

Thanks, @thomas_4408, for letting me know that it worked.

Marking the answer as correct for other users to use it as a reference.

-Souvik