Hi @SMolsbee1969,
Are you trying to install using the installer, or are you trying to repair Adobe Acrobat?
Re-download the Installer:
The error might indicate that the installation files are corrupted or incomplete. Re-extracting or re-downloading the installer can resolve this:
- Re-extract the Installer: If you’re installing from a compressed file (like a ZIP), try extracting the contents again to ensure all files are intact.
- Re-download the Installer: If the installer was downloaded from the internet, it’s possible the download was corrupted. Download a fresh copy from your account.
2. Run the Adobe Creative Cloud Cleaner Tool:
This tool helps in cleaning up corrupted installations and can resolve installation issues:
- Download the Cleaner Tool: Visit Adobe’s official page to download the Acrobat Cleaner Tool.
- Run the Tool: Follow the on-screen instructions to select and remove problematic Adobe installations.
- Reinstall Acrobat: After running the cleaner tool, attempt to reinstall Adobe Acrobat.
3. Check for System-Specific Issues:
Sometimes, system configurations or other software can interfere with Adobe installations:
- Temporarily Disable Antivirus Software: Some antivirus programs might mistakenly block certain installation files. During the installation process, temporarily disable your antivirus.
- Ensure Sufficient Disk Space: Verify that you have enough disk space on your system drive for the installation.
- Run as Administrator: Right-click the installer and select “Run as administrator” to ensure it has the necessary permissions.
Let us know how it works
2
Replies
AdChoices