Unable to open attachment in pdf file.

New Here ,
Aug 01, 2022 Aug 01, 2022

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I have a pdf form with an image attached (using the attachment tool). I have one random user reporting they are unable to open the image file. I've had other users try it with no issues. Has anyone else seen this issue before or know what could be causing the problem?

 

Thanks!

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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Hi,

 

Is the user that is having the problem using the same version of Adobe Reader or Acrobat?

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New Here ,
Aug 02, 2022 Aug 02, 2022

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I am not sure, but I do suspect that could be the problem after doing some more research.

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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The random user may have security settings that prevents opening a pdf attachment, or they don't have a default application to open an image. You could try converting the image to a pdf and attaching that.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Thanks for the suggestion!

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