I have a pdf form with an image attached (using the attachment tool). I have one random user reporting they are unable to open the image file. I've had other users try it with no issues. Has anyone else seen this issue before or know what could be causing the problem?
Is the user that is having the problem using the same version of Adobe Reader or Acrobat?
I am not sure, but I do suspect that could be the problem after doing some more research.
The random user may have security settings that prevents opening a pdf attachment, or they don't have a default application to open an image. You could try converting the image to a pdf and attaching that.
Thanks for the suggestion!