UNABLE TO OPEN JPG FILES IN ACROBAT PRO VERISON 2022.003.20310 64 BIT

[Disha]

I was easily handling jpg files in Acrobat Pro, it says the format is not supported. This has suddenly stopped, I am unable to figure out the reason. kindly help. There is nothing wrong with the files, have tried on numerous files. The image of the message is attached. thanks

[jane-e]

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@Disha wrote:

UNABLE TO OPEN JPG FILES

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When you say "open", to you mean "open" or do you mean "convert jpeg to pdf"?

Can you tell us if you are you using the steps here?

https://helpx.adobe.com/acrobat/how-to/create-pdfs-from-text-image.html

Jane

[Disha]

Jane I am using Create PDF Tool, Select File,  Single File, I select a JPG file it loads with a slightly distorted thumbnail (screenshot attached), then I type Create.  On doing this I get the message as attached.  can you help pl. This file opens perfectly well in other applications