Unable to open PDF files directly in Acrobat DC when stored in SharePoint

[JohanaV]

When clicking on a PDF file in SharePoint it automatically opens in a browser, whichever happens to be the default.  In my case Chrome is the default but I've changed it to Edge as well with the same results.

The only way to open the PDF file is to download it to the local drive then it opens in the native application.

How can I make PDF files to open in the native Acrobat DC application without having to download the file first and avoid opening in a browser.

My environment is:

1.  OS - Windows 10 (1903) with all the patches up-to-date.

2.  Azure Active Directory.

3.  Computer "joined" to the Domain and not "registered".

From SharePoint, I am able to chose if I wish to open a Word Doc or an Excel spreadsheet in the Browser app or the natively install application (Word or Excel).

Thank you in advance and let me know if any additional information is required to simplify the troubleshooting of this issue.

Raffi

[Nancy OShea]

SharePoint is a Microsoft service.  Ask SharePoint why PDF won't launch directly in Acrobat.

My guess is they will tell you to download the file to your local HD first.

[Brian719]

Raffi I have the same question. The response you got from Nancy blames Microsoft, but the issue is with the browser being able to call Acrobat either from within the browser PDF app or better, automatically with a setting. 

Microsoft does have the option to open any of their docs in the office 365 desktop app. It's a button. I would be fine with that here, but I don't see how it can be done. I know there are conflicts with chrome, but you tell me what browser supports this and I will change my default. 

Cheers!

-Brian

[Nancy OShea]

@Brian719,

1. This is an Adobe product user-to-user community.

2. Adobe does not make web browsers or browser add-ons. 

3. You need to contact the maker of whichever browser you use.

• Google makes Chrome.
• Mozilla makes Firefox.
• Apple makes Safari.
• MS makes Edge.