Unable to open PDF on my computer after windows update

[Traci2233974346z2]

I am trying to open PDF files on my computer. Never had a problem before. Now since the latest windows update I can't opne Adobe acrobat on my computer nor can I open a saved pdf on my computer. 

I need these files and can't find a solution to help get them back. What do I do?

[Amal.]

Hi there,

I hope you're doing well. I'm sorry to hear about the trouble you're having with opening PDF files.

When you try to open the PDF files, do you get any error messages? If so, could you please share a screenshot of the error message for more clarity?

Is this issue occurring with a specific PDF file or with all PDF files? Please try opening a different PDF file to see if the problem persists. If the file is stored on a shared network or drive, please download it to your computer and try opening it again.

Additionally, it would be helpful to know the version of your operating system and Adobe Acrobat Pro. To check the version, go to Help > About Acrobat and ensure you have the latest version (24.02.20933) installed. You can also go to Help > Check for updates and reboot your computer once.

If you're using Windows, try repairing the installation from the Help menu to see if that resolves the issue.

You might also want to reset Acrobat preferences. Here is a helpful guide on how to do that: Reset Acrobat Preferences.

Let me know if these steps help.

Regards,

Amal

[kannan_vasudevan]

Am also facing the same problem. Adobe reader does not open after latest windows update.  It works when I had uninstalled the windows update but I cannot take that risk.  So, have updated windows and again Adobe reader is not working.

[mattyjb]

I have the same issue after the latest windows update, version 10.0.26100.

The problem is on both of my machines.

Adobe will not open at all. I tried reinstalling the software, and it opened once, and then never again. 

[Danny34110977z8tw]

Exact same thing happened to me - opened once then never again 

[mattyjb]

I had success by using an Adobe uninstall tool (do a google) which works some magic by cleaning out every scrap of the software. After reinstallating it has been working sweet.

[Tariq Ahmad]

Hi @Traci2233974346z2 

Following to check if your issue is resolved or not. If not, please let us know what exactly is happening. 
Let us know the current version of the Acrobat that is installed on your machine.

~Tariq

[wendellh5207761]

Having the very same problem. 

[MelBerry]

I am having the same issue. Has anyone been able to get any answers on how to resolve this?

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. We are sorry to hear that the issue still exists. 

Would you mind sharing more details about the issue, what is the workflow/steps you are taking to open the PDF files, what happens when you try to open the PDFs? Do you get any error message? If yes, please share the screenshot of the same for more clarity. 

It sounds like the recent Windows update may have affected how Adobe Acrobat functions on your system. Here are a few steps you can try:

1. Restart Your Computer: Sometimes a fresh reboot after a Windows update can resolve conflicts.

2. Repair Adobe Acrobat:  Open the Acrobat app, go to the Help menu, select Repair installation, and reboot the app once.

3. Set Acrobat as Default PDF Viewer:

• Right-click on any PDF file
• Choose Open with > Choose another app
• Select Adobe Acrobat and check "Always use this app"
• Click OK

4. Run as Administrator: Right-click on the Acrobat icon and select Run as Administrator to see if it opens.

5. Reinstall Acrobat (if needed)
If none of the above works:  please remove the application using the Acrobat cleaner tool https://adobe.ly/3UmoO6W , reboot the computer and reinstall the application using the direct link https://adobe.ly/3IVTB81 

Let us know how it goes.