Unable to open PDF on my computer after windows update

[Traci2233974346z2]

I am trying to open PDF files on my computer. Never had a problem before. Now since the latest windows update I can't opne Adobe acrobat on my computer nor can I open a saved pdf on my computer. 

I need these files and can't find a solution to help get them back. What do I do?

[Amal.]

Hi there,

I hope you're doing well. I'm sorry to hear about the trouble you're having with opening PDF files.

When you try to open the PDF files, do you get any error messages? If so, could you please share a screenshot of the error message for more clarity?

Is this issue occurring with a specific PDF file or with all PDF files? Please try opening a different PDF file to see if the problem persists. If the file is stored on a shared network or drive, please download it to your computer and try opening it again.

Additionally, it would be helpful to know the version of your operating system and Adobe Acrobat Pro. To check the version, go to Help > About Acrobat and ensure you have the latest version (24.02.20933) installed. You can also go to Help > Check for updates and reboot your computer once.

If you're using Windows, try repairing the installation from the Help menu to see if that resolves the issue.

You might also want to reset Acrobat preferences. Here is a helpful guide on how to do that: Reset Acrobat Preferences.

Let me know if these steps help.

Regards,

Amal

[kannan_vasudevan]

Am also facing the same problem. Adobe reader does not open after latest windows update.  It works when I had uninstalled the windows update but I cannot take that risk.  So, have updated windows and again Adobe reader is not working.

[mattyjb]

I have the same issue after the latest windows update, version 10.0.26100.

The problem is on both of my machines.

Adobe will not open at all. I tried reinstalling the software, and it opened once, and then never again. 

[Danny34110977z8tw]

Exact same thing happened to me - opened once then never again 

[mattyjb]

I had success by using an Adobe uninstall tool (do a google) which works some magic by cleaning out every scrap of the software. After reinstallating it has been working sweet.

[Tariq Ahmad Dar]

Hi @Traci2233974346z2 

Following to check if your issue is resolved or not. If not, please let us know what exactly is happening. 
Let us know the current version of the Acrobat that is installed on your machine.

~Tariq