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Unable to open Quickbooks Pay Stub PDF

New Here ,
Apr 11, 2024 Apr 11, 2024

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I have several users who can no longer open Quickbooks Pay Stub PDFs.  

 

They are password protected with user's last name and last 4 of their SSN, as is default.  

 

Plenty, including me can still open no issue, but the problem is spreading like a cancer.  It occurs in 32 bit and 64 bit installs and different versions of Adobe Acrobat Pro.  

 

Here is the crash report:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Acrobat" applicationVersion="24.001.20643" build="0" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="11" hour="12" minute="39" second="47" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="2bcf7629-34f1-418d-aae0-e20e22718bbf"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="15984" machine="Intel(R) Core(TM) i7-10610U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA Quadro P520" description="NVIDIA Quadro P520" driverDate="20231101000000.000000-000" driverVersion="31.0.15.3777" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D34&#38;SUBSYS_09A21028&#38;REV_A1&#92;4&#38;9EDEC3B&#38;0&#38;00E8" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20221116000000.000000-000" driverVersion="31.0.101.2115" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9B41&#38;SUBSYS_09A21028&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000005FC851BE">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000005FC851BE" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="1" address="0x000000005FC85325" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="2" address="0x00000000600267B8" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="3" address="0x0000000060026FEE" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="4" address="0x000000005F8325D9" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="5" address="0x000000005ED6ACD2" symbolname="DllCanUnloadNow"/>
<stackStatement index="6" address="0x000000005EB33683" symbolname="DllCanUnloadNow"/>
<stackStatement index="7" address="0x000000005EB32F04" symbolname="DllCanUnloadNow"/>
<stackStatement index="8" address="0x000000005EB32ABC" symbolname="DllCanUnloadNow"/>
<stackStatement index="9" address="0x000000005EB32900" symbolname="DllCanUnloadNow"/>
<stackStatement index="10" address="0x000000005E867500" symbolname="AIDE::AIDEFormatType::operator="/>
<stackStatement index="11" address="0x000001C35D68EF75" symbolname="CallWindowProcW"/>
<stackStatement index="12" address="0x000001C35D68E69D" symbolname="DispatchMessageW"/>
<stackStatement index="13" address="0x000000005F0465A4" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="14" address="0x000000005F046622" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="15" address="0x000000005F03F19D" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="16" address="0x000000005F04BC11" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="17" address="0x000000005F04D53F" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="18" address="0x000000005F04A810" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="19" address="0x000000005F04A68A" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="20" address="0x0000000060B61503" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="21" address="0x0000000060B81971" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="22" address="0x0000000060B817D0" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="23" address="0x0000000060B81655" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="24" address="0x000000005F8B70BB" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="25" address="0x000000005F13CFA2" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="26" address="0x000000005F8B4FCA" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="27" address="0x000000005F8B8774" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="28" address="0x000000005E943489" symbolname="DllCanUnloadNow"/>
<stackStatement index="29" address="0x000000005E91111C" symbolname="DllCanUnloadNow"/>
<stackStatement index="30" address="0x000000005E900D94" symbolname="DllCanUnloadNow"/>
<stackStatement index="31" address="0x000000005E960508" symbolname="DllCanUnloadNow"/>
<stackStatement index="32" address="0x000000005E9602B9" symbolname="DllCanUnloadNow"/>
<stackStatement index="33" address="0x000000005E9601A0" symbolname="DllCanUnloadNow"/>
<stackStatement index="34" address="0x000000005E960089" symbolname="DllCanUnloadNow"/>
<stackStatement index="35" address="0x000000005E95F92C" symbolname="DllCanUnloadNow"/>
<stackStatement index="36" address="0x000000005E95E501" symbolname="DllCanUnloadNow"/>
<stackStatement index="37" address="0x000000005E95DCD8" symbolname="DllCanUnloadNow"/>
<stackStatement index="38" address="0x000000005E952A1D" symbolname="DllCanUnloadNow"/>
<stackStatement index="39" address="0x000000005E94FF98" symbolname="DllCanUnloadNow"/>
<stackStatement index="40" address="0x000000005E94F4B4" symbolname="DllCanUnloadNow"/>
<stackStatement index="41" address="0x000000005E862937" symbolname="AcroWinMainSandbox"/>
<stackStatement index="42" address="0x000000005E85C7BB" symbolname="AcroWinMainSandbox"/>
<stackStatement index="43" address="0x000000005E85A378" symbolname="AcroWinMainSandbox"/>
<stackStatement index="44" address="0x00007FF6620C2BFD" symbolname="sidestep::PreamblePatcher::PatchShortJump"/>
<stackStatement index="45" address="0x00007FF662178182" symbolname="AcroRd32IsBrokerProcess"/>
<stackStatement index="46" address="0x00000000717F11E7" symbolname="Ordinal76"/>
<stackStatement index="47" address="0x00007FF960307344" symbolname="unknown"/>
<stackStatement index="48" address="0x00007FF9605E26B1" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000006166E600"/>
<register name="RCX" value="0x000000000000000F"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000006166E6C8"/>
<register name="RDI" value="0x00000000611CFDA0"/>
<register name="RSP" value="0x000000062AAFAC00"/>
<register name="RBP" value="0x000000062AAFAC69"/>
<register name="RIP" value="0x000000005FC851BE"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<binaryImage start="0x00007FF960590000" end="0x00007FF960788000" path="ntdll.dll"/>
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<binaryImage start="0x00007FF95FFF0000" end="0x00007FF9602E6000" path="KERNELBASE.dll"/>
<binaryImage start="0x00000000717F0000" end="0x000000007182B000" path="cyinjct.dll"/>
<binaryImage start="0x00007FF95FE70000" end="0x00007FF95FE7C000" path="ntnativeapi.dll"/>
<binaryImage start="0x00007FF95FE50000" end="0x00007FF95FE6E000" path="cyvera.dll"/>
<binaryImage start="0x00007FF95FDE0000" end="0x00007FF95FE4E000" path="cyvrtrap.dll"/>
<binaryImage start="0x000001C35D680000" end="0x000001C35D81E000" path="user32.dll"/>
<binaryImage start="0x00007FF95E110000" end="0x00007FF95E132000" path="win32u.dll"/>
<binaryImage start="0x00007FF95E8D0000" end="0x00007FF95E8FB000" path="gdi32.dll"/>
<binaryImage start="0x00007FF95DFC0000" end="0x00007FF95E0D7000" path="gdi32full.dll"/>
<binaryImage start="0x00007FF95DE70000" end="0x00007FF95DF0D000" path="msvcp_win.dll"/>
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</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
00000000-0000-0000-0000-000000000000
</sessionId>
<dunamisConfigGuid>
30bf5565-ab10-474a-b541-b39e24dfbe2c
</dunamisConfigGuid>
</crashreport>

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Would you mind going through the correct answers marked in the similar discussion https://adobe.ly/3vY6Pes and see if that works for you.

 

Let us know how it goes.

 

~Amal

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