Unable to post comment in cloud-based review

[Larry Kunz]

My team is creating PDFs in Acrobat Pro 2022.003.20263. We recently began using "Share this with others" to conduct browser-based reviews. (We used to do shared reviews on a SharePoint server.)

When a reviewer is logged in as a guest and tries to post a comment, he gets the message "We were unable to post your comment, please try again." (Screenshot attached) This happens intermittently, and on only one review document so far. But I'm anxious to fix it. In at least one case, the reviewer was locked out and could not reenter the review.

Does anyone know what might be causing this? Is there a way to prevent it? A workaround?

Thanks.

[phileklund]

I am also getting the "We are unable to post your reply, please try again", and my workforce is at a standstill. 

[Serene_nature15C3]

Hi there

Please try to sign out, reboot the computer and sign in back to start the review process again and see if that works for you.

~Amal

[Chelsea Crouse]

Our company is also experiencing issues with commenting on review links. I created three files last week that contain comments all the way up to 9/17. Then all of a sudden, we can no longer post comments. I am worried about the lack of response here. Any update Adobe?

[andreww21895068]

My organization is experiencing the exact same commenting issue. I have logged out of Creative Cloud, rebooted, logged back in, and tried two browsers (Chrome and Safari) on Mac and PC. Please help resolve this issue, Adobe. 

[LDSchneider]

Same results on my end, Windows only [minus Mac and Safari]! Still not working at all. Missed a deadline, and my team is now angy about that product ship delay (delay = -$$$) as well as frustrated at my promise of "easy, collaborative PDF reviews".

[Malia5FD7]

Same here. My team posted 45 comments yesterday to a cloud based PDF. We are unable to add comments this morning. We keep getting a notification "We were unable to post your comment, try again."

[LDSchneider]

Note to everyone: I finally found the page for filing a bug, so I DID file a formal bug on this issue... But, I received no bug number or confirmation email. After that, I had to reboot and the page isn't showing up in history.

BUT I DID file a formal bug and linked to this discussion line and a similar one I'm following about similar issues. Fingers crossed that Adobe got it and gets it!

[Serene_nature15C3]

Hi @LDSchneider 

I tried to reproduce the issue on my end and its working fine.

Would you mind sharing a small video recording of your workflow and the issue for a better understanding? Also, share the fiddler logs as described below:

Download fiddler from: https://www.telerik.com/download/fiddler
• Run fiddler and go to ‘Tools-> Options’
• In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
• Now let fiddler run and launch Acrobat and perform the same operation.
• Once complete do a save of data by ‘File->Save->All sessions’.
• Please share this data via any cloud storage.

Regards

Amal