Unable to preview three PDF files

New Here ,
Sep 13, 2022 Sep 13, 2022

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Hello,

There are three PDF files that know one in my company is able to preview. Eveyone is able to use their preview feature in Windows explorer to preview (using both Win 10 and Win 11) evey other PDF file without a problem - its only these three files that will not preview. I am personally running Adobe Acrobat 9 standard Verion 9.5.5. I attempted to update Adobe and that didn't resole the issue, I checked the size of the PDF files and even reduced the size and that didn't resolve the issue. When anyone attempts to preview these these three PDF files you get the follow message - 

3848e0bb-0abf-4306-a1e9-df9852f74035.png

Has anyone seen this issue before? Do you know a resolusion? 

TOPICS
Edit and convert PDFs , General troubleshooting

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Does the file name contain the character '#' ?

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Yes they do - the files names are 
Chagne order #1 

Change order #2

Change order #3

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Remove this character and you will see the preview.

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New Here ,
Sep 13, 2022 Sep 13, 2022

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I just removed the # and now they preview.

THX

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