Unable to "Save As PDF" or convert Word files to PDF

New Here ,
May 25, 2022 May 25, 2022

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Since (I think) a recent Windows update I have been unable to "Save As PDF" or convert Word files to PDF using the Acrobat tab on the ribbon.

 

BEFORE this issue I was getting to the point where I could only open one PDF at a time through Windows, otherwise would get the "A running instance of Acrobat has caused an error" error. 

 

I am using:

  • Acrobat Version: 22.1.20117.0
  • Microsoft® Word for Microsoft 365 MSO (Version 2204 Build 16.0.15128.20240) 32-bit
  • Windows 11 Home 22000.675

 

I have tried uninstalling and reinstalling both programs. I have tried repairing the installations. Everything is up to date. The PDFMOfficeAddin.dll Add-In is loaded and enabled in Word (I have tried removing and re-adding it). Nothing has worked. I can print to PDF but that fails if the document has complicated formating or fonts. 

 

I get one of these two error messages when I try:

Unable to find "Adobe PDF" resource files, OR

sarahb22320235_0-1653486054284.png

 

Running the installer in repair mode does nothing.

 

TOPICS
Create PDFs , Edit and convert PDFs

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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The first thing I would try is to uninstall Acrobat using Adobe's "Cleaner" tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

A "normal" uninstall will leave stuff on the system that can potentially keep a problem from surviving a reinstall, but the Cleaner should take care of such things. If that still does not give you a working system, the problem may be on the Word side. 

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New Here ,
May 25, 2022 May 25, 2022

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Have now tried this without success. I am going to try uninstalling and scrubbing Office and will report back if that helps.

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New Here ,
May 31, 2022 May 31, 2022

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That has solved the Save to PDF problem but I'm back to having the "A running instance of Acrobat has caused an error" problem.

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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There is one Adobe knowledgebase article about this error: https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html

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