Unable to register Acrobat 20 using license key

[Stephen30791905jwxz]

I had Acrobat DC installed on company laptop - the company purchased licenses for Acrobat 20. Acrobat DC was uninstalled and Acrobat 20 installed but I cannot register using my Adobe account and license provided. I get an error "Something went wrong" - not very helpful. Others have been successful. Not sure if this is the best place to post this but is a last resort, thanks in advance

[mariahweyne]

Try unistalling using this tool - AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com) 

After uninstalling try reinstalling - you can use this link Download Acrobat 2020 (adobe.com) 

[Stephen30791905jwxz]

Hi, many thanks for this - I logged acall and past on your instructions - 30mins later all sorted. Brilliant 🙂