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Unable to reinstall Adobe Acrobat Pro

New Here ,
Mar 03, 2023 Mar 03, 2023

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I have a creative cloud subscription, but I have problems with Acrobat.  Severl menus (such as sharing via email) are blank.  I followed recommendations to uninstall and reinstall the appication, but that does not work for me.  When I try to uninstall, I get the message that it failed to uninstall.  When I go to the application folder and use the uninstaller, the application disappears, but creative cloud still claims it is installed.  I removed and reinstalled creative cloud, but it continues to show that Acrobat is installed.  Any suggestions?

 

Screenshot 2023-03-03 at 10.32.22 AM.png

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General troubleshooting

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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Use the Creative Cloud Cleaner Tool to completely uninstall the software. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 08, 2023 Mar 08, 2023

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Thank you! I will give this a try.

Frank

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