• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

unable to run Acrobat pro 2020 on win8 machine - asks me to sign in and then shows dead webpage

New Here ,
Nov 03, 2021 Nov 03, 2021

Copy link to clipboard

Copied

So first and formost, i cannot upgrade to win10 on this machine. we run a software that will not work on 10.

We had a hard drive die and after fighting with clones and images, decided to re-install win8 pro on a new ssd. after double checking that acrobat 2020 runs on win 8 , installed that along with our other software. now when i try and open acrobat, it "closes" acrobat right away and shows this "Sign In Required" screen. I just purchased this license on monday (although the registration date says 10/31) and had no errors when installing it. Ive tried uninstalling, rebooting, re-installing but nothing. I have also tried repairing to no avail. i have been signed into my adobe account everytime i try and download the software if that makes any different. Adobe chat keeps trying to gain remote access to my computer but i dont trust their odd remote software, it throws a red flag in my mind for some reason.

Any ideas on what i can try to get this web page to load properly or to get acrobat to run properly?

 

first.pngexpand imagesecond.pngexpand image

 

TOPICS
General troubleshooting

Views

118

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation