unable to save signed pdfs

[valerie_0973]

Up until recently, I have been been able to save a copy of signed pdfs to our network. The last few signed documents I have been sent (as attachments via email)  do not allow me to do this. I don't want to make any changes, nothing has been password protected, all I want to do is save a copy for my records. All of these options are greyed out and Acrobat is telling me that the document has password security on it even though the person who sent it to me said they didn't password protect it. Printing a copy or converting it to/from another file format is not acceptable. Please help me troubleshoot this.

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please check the document properties by navigating to Menu > Document Properties > Security tab to review any restrictions applied. If the PDF has restrictions like "Document changes not allowed," you won’t be able to edit it, and save it after making changes.

Is this issue specific to one PDF or happening with all PDFs? Ensure you have the latest version of Acrobat installed: 24.005.2039x Planned update, Jan 23, 2025. To update, go to Menu > Help > Check for Updates, install any pending updates, restart the app and your machine, and try again. For more details, see the Release Notes.

You can also refer to this article for additional help: Why Won’t My PDF Save?

I hope this helps.

Thanks,

Anand Sri.

[valerie_0973]

Hi Anand Sri.,

Thank you very much for following up on my issues and apologies for the delayed response.

The issue is with all signed, secured documents. If I open a pdf in Acrobat, even if the file isn’t password-protected, I am unable to save a copy of these documents. This includes documents created by me. This was not an issue prior to December 2024. I am unsure if the problem is with my current version of Adobe or something else. Other people in my organization do not report having this issue.

I am checking with our IT managed services folks to verify the version I am on and see if they can uninstall and reinstall the program.

Is there any other information I can try to provide or another option you can recommend in case what you suggest below doesn’t work?

Thanks again,

Val

[AnandSri]

Hello @valerie_0973

I hope you are doing well, and I am sorry for the delayed response and trouble.

I am following up to see if you are still experiencing the issue with the latest build of Acrobat/Reader version: 25.001.20630, Planned update, Aug 18, 2025? Check for any pending updates from the Menu > Help> Check for Updates, install the updates, restart the app and the machine, and try again.

Let us know if you face any issues.

Thanks,
Anand Sri | Acrobat Community Team
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