unable to share document for comment. not logging in to my account

[Molly26091417dmfc]

Hello,

Since changing laptop the button 'share this file with others' has disappeared. It says I am logged in when I click help. On adobe creative cloud app it says Acrobat is part of my plan. I have reinstalled the app and re-set it. How do I get my icon and share button back?

[MeenakshiNegi]

Hi Molly26091417dmfc,

Thank you for reaching out.

Please try removing the application and then run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install Acrobat Pro DC from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Check if the options reappear or not.

If the option does not appear, please share the Acrobat and OS versions used on the machine.

Are you using the application on a personal machine or the work machine?

Let us know how it goes.

Thanks,

Meenakshi

[Molly26091417dmfc]

Hi Meenakshi,

Tried the above and still didn't work. It is a work machine. When I rep-oened the app it automatically signed me in to my adobe account. I did change laptops last month so we thought it could be that? Or my lisence which is the same as my work collegue and she has no problem.

Thanks,

Molly

[Molly26091417dmfc]

Hello,

I've also noticed mine and my co-worker used to use (32-bit) and now mine says (64-bit)

[MeenakshiNegi]

Hi Molly26091417dmfc,

Thank you for sharing the information.

Please confirm if the options appear under that Tools tab in Acrobat.

Also, let us know how the application was installed. 

Thanks,

Meenakshi