unable to share document for comment. not logging in to my account

Community Beginner ,
Sep 13, 2022 Sep 13, 2022

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Hello,

 

Since changing laptop the button 'share this file with others' has disappeared. It says I am logged in when I click help. On adobe creative cloud app it says Acrobat is part of my plan. I have reinstalled the app and re-set it. How do I get my icon and share button back?

Molly26091417dmfc_2-1663065076359.png

 

Molly26091417dmfc_1-1663065017898.png

 

 

TOPICS
Comment review and collaborate PDF , General troubleshooting , How to , Install update and subscribe to Acrobat

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hi Molly26091417dmfc,

 

Thank you for reaching out.

 

Please try removing the application and then run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install Acrobat Pro DC from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Check if the options reappear or not.

 

If the option does not appear, please share the Acrobat and OS versions used on the machine.

Are you using the application on a personal machine or the work machine?

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Community Beginner ,
Sep 13, 2022 Sep 13, 2022

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Hi Meenakshi,

Tried the above and still didn't work. It is a work machine. When I rep-oened the app it automatically signed me in to my adobe account. I did change laptops last month so we thought it could be that? Or my lisence which is the same as my work collegue and she has no problem.

 

Thanks,

 

Molly

 

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Community Beginner ,
Sep 13, 2022 Sep 13, 2022

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Hello,

 

I've also noticed mine and my co-worker used to use (32-bit) and now mine says (64-bit)

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hi Molly26091417dmfc,

 

Thank you for sharing the information.

Please confirm if the options appear under that Tools tab in Acrobat.

Also, let us know how the application was installed. 

 

Thanks,

Meenakshi

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