Unable to share links to PDFs

New Here ,
Jul 18, 2022 Jul 18, 2022

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Up until last week, I was able to share PDF links by clicking on the chainlink over the cloud button at the top right of the PDF screen and sending them the generated link. However, I am now getting the below error message every time I try and do this. Please note the file is under 1 MB so there is no way it is a file size issue. How do I resolve this? 

Screen Shot 2022-07-18 at 4.36.36 PM.png

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General troubleshooting , How to

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi Noah

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs?  Please try with a different PDF file and check.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to help > check for updates and reboot the computer once.

 

Please try to log out of the application, reboot the computer once, and re-login with the same Adobe ID and check.

 

Also, try to share the PDF via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  and see if that works for you

 

Regards

Amal

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