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Unable to sign after imported logo as custom watermark in signature

Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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Hi all,

 

I am using Adobe Acrobat XI Standard (11.0.23). Recently I tried to add my company logo (changing the watermark) to my digital signature following the guideline in this link https://www.adobe.com/devnet-docs/acrobatetk/tools/DigSigDC/appearances.html

However, I am unable to sign pdf document after I saved SignatureLogo.pdf in C:\Documents and Settings\(user name)\Application Data\Adobe\Acrobat\(version)\Security.

Below is the error I received. 

Could not sign.JPG

I am missing something here or there are hidden steps that I am not aware of?

Thank you for your supports.

 

TOPICS
Security digital signatures and esignatures

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correct answers 2 Correct answers

Adobe Community Professional , Aug 11, 2021 Aug 11, 2021
Then is something wrong with this PDF file. Have you created it with Illustrator?

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Community Beginner , Aug 12, 2021 Aug 12, 2021
Hi Bernd All's working good now. Problem is the PDF file. I created another file using Illustrator and problem solved. Thanks a bunch. 

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi scpham

 

Hope you are doing well and sorry for the trouble. As described, you are getting the above error message when trying to sign the PDF

 

Please check out the steps shared in the help page https://helpx.adobe.com/acrobat/kb/error-creation-signature-could-completed.html and see if that works for you.

 

Regards

Amal

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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Hi Amal,

 

Thank you for your support. I tried the link you sent and found that:

- Re-create the digital ID didn't help. Still received same error.

- Unable to rename Crypto folder, the following error code received.

Capture.JPG

Appreciate if you could provide other solutions.

 

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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What happens when you remove SignatureLogo.pdf? 

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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When I removed the SignatureLogo.pdf, all worked as usual with the Adobe logo as watermark.

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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Then is something wrong with this PDF file. Have you created it with Illustrator?

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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Hi Bernd

 

I do not have Illustrator on my computer so I converted company logo from PNG to PDF. Not sure what is the difference between a PDF file created by Illustrator vs. other normal PDF file. 

As I understood from the instruction "Import a logo or create a new one in a program such as Adobe Illustrator."

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Hi Bernd

 

All's working good now. Problem is the PDF file. I created another file using Illustrator and problem solved. Thanks a bunch. 

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