Unable to sign in to Acrobat Pro DC

New Here ,
Jul 13, 2022 Jul 13, 2022

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I am unable to sign in to Acrobat Pro DC, a dialog box seems to open when I click the "Sign in" button or the Help/Sign-In from the menu bar and the dialog box seems to open up then quickly disappears. Any resolution would be greatly appreciated.

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General troubleshooting , How to

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Adobe Community Professional ,
Jul 13, 2022 Jul 13, 2022

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Might it be buried behind another window?  I've seen it happen on occasion.

My best,

Dave

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New Here ,
Jul 13, 2022 Jul 13, 2022

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No, I have dual screens and able to see all open windows on screen and nothing.. the sign in box disappears. macOS is up to date and DC pro is up to date.

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Please check the correct answer marked in the similar discussion https://community.adobe.com/t5/download-install-discussions/blank-adobe-software-license-agreement-w...

 

Also, go through the help page https://helpx.adobe.com/acrobat/kb/cant-click-accept-acrobat-reader.html and see if that helps.

Note: Steps are the same for Acrobat Pro DC

 

Regards

Amal

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New Here ,
Jul 13, 2022 Jul 13, 2022

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I don't have a creative subscription. I am able to sign in on the web, it's just the app on my mac that is not allowing me to even get the popup dialog back to stay, it pops up for 2 seconds and then disappears.

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi there

 

We are sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/cant-click-accept-acrobat-reader.html and see if that helps.

 

If it still doesn't work, please try to enable the root account in MAC as described here https://support.apple.com/en-in/HT204012  and try using the application there and check.

 

Regards

Amal

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New Here ,
Jul 20, 2022 Jul 20, 2022

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I can't sign out if I can't even sign in. I've quit and re-open and the issue persists.

 

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Hi there

 

We are sorry to hear that. Would mind sharing a small video recording of the steps you are doing and the issue you are experiencing for a better understanding?

 

Also, have you tried using the application in the Root account in MAC?

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know how it goes.

 

Regards

Amal

 

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Video attached. 

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