Unable to sign out Acrobat

New Here ,
Jul 06, 2022 Jul 06, 2022

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I have a machine install with Adobe Acrobat DC. An user sign in to the app with his Adobe account. After since he left, another person using his laptop was unable to sign out htat user account from the Adobe Acrobat. I tried to uninstall and reinstall the Adobe app but doesn't work. Anyone can help me please? Thanks you.

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Cancel subscription , General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jul 08, 2022 Jul 08, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142  installed. Go to help > check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

...

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Adobe Employee ,
Jul 08, 2022 Jul 08, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142  installed. Go to help > check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Jul 11, 2022 Jul 11, 2022

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Hi Amal,

 

Thank you for your prompt assistant. I removed the user account from windows credentials manager and the issue have been resolved. 🙂

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