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Unable to Uninstall Adobe Acrobat Pro XI & Can't Figure Out Why

New Here ,
Aug 21, 2018 Aug 21, 2018

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I am running Adobe Acrobat Pro version 11.23 and am trying to uninstall it on my Windows 10 desktop. I started the process by going to the Windows Control Panel, chose Programs and Features, clicked on Adobe Acrobat Pro and chose Uninstall.

This returned Error 2503: "Called RunScript when not marked in progress." as shown in the following image:

2503.JPG

I clicked on OK and a second message appeared - Error 2502: "Called InstallFinalize when no install in progress." as shown in the following image:

2502.JPG

My second attempt was to return back to the Control Panel and instead of clicking on Uninstall, I chose the "Change" option and then chose Remove. The same two errors appeared.

As a third option, I did a search on the Adobe message boards and read multiple solutions directing to download the Adobe Reader and Acrobat Cleaner Tool. I did this, ran the program and was asked to shut down all MS Office programs. I closed all programs through the Windows Task Manager just to ensure the programs weren't running in the background and then continued the run. A few seconds later I was directed to reboot my PC. Once Windows restarted I noticed the Adobe Pro icon was still in my taskbar so clicked on it and the program opened up same as always. To test the features I opened a PDF, clicked to edit it, and all features worked same as before. This told me the uninstall obviously did not work.

What am I doing wrong? Any and all suggestions are greatly appreciated!

Thank you,

Kara

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Install update and subscribe to Acrobat

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LEGEND ,
Aug 21, 2018 Aug 21, 2018

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Bizarrely, I read that one cause of this is having the computer date set wrong. Please check it.

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Adobe Employee ,
Aug 22, 2018 Aug 22, 2018

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Hi Kara,

As per the issue description mentioned above, you are facing issue when trying to uninstall Acrobat on the machine, is that correct?

In addition to what Test Screen Name has mentioned above, try the troubleshooting steps given in the following threads discussing the similar issue:

Error 2503 when updating Acrobat

Error 2503 & 2502 when trying to install Adobe Reader X

Let us know if you need any help.

Shivam

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