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Unable to uninstall or modify Acrobat DC 64-bit

Community Beginner ,
May 22, 2024 May 22, 2024

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When I attempt to uninstall acrobat, I get an error message that says "No valid sequence could be found for the set of patches" (screenshot attached). I've also tried uninstalling from creative cloud. I do not get any error. It stays at 1% for about 5 minutes and then says Acrobat is up to date. I've also used the CC Cleaner tool (Logs attached) and followed the instructions per this URL: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

The machine is running Windows 11 Pro and it is fully up to date. Acrobat is v24.002.20687.

 

Event Viewer shows the following:

- Event 1042, Msilnstaller: Ending a Windows Installer transaction: {AC76BA86-1033-FFFF-7760-BC15014EA700}. Client Process Id: 25468.

- Event 1033, Msilnstaller: Windows Installer installed the product. Product Name: Adobe Acrobat DC (64-bit). Product Version: 21.001.20135. Product Language: 1033. Manufacturer: Adobe. Installation success or error status: 1648.

- Event 11708, Msilnstaller: Product: Adobe Acrobat DC (64-bit) -- Installation failed.

- Event 1040, Msilnstaller: Beginning a Windows Installer transaction: {AC76BA86-1033-FFFF-7760-BC15014EA700}. Client Process Id: 25468.

 

Error Message.png

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General troubleshooting , PDF

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1 ACCEPTED SOLUTION
Community Beginner ,
May 30, 2024 May 30, 2024

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Resolved! Adobe support sent me a link to download AdobeAcroCleaner. After running the tool, rebooted and reinstalled Acrobat via CC.  https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100120135/x64/AdobeAcroCleaner_DC2021...

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Community Beginner ,
May 29, 2024 May 29, 2024

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Has anyone else experienced a similar issue to this or have any suggestions to resolve?

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Community Beginner ,
May 30, 2024 May 30, 2024

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Resolved! Adobe support sent me a link to download AdobeAcroCleaner. After running the tool, rebooted and reinstalled Acrobat via CC.  https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100120135/x64/AdobeAcroCleaner_DC2021...

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