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Unable to use Acrobat Pro, spinning blue circle and greyed out window

New Here ,
Jul 06, 2023 Jul 06, 2023

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I've just installed Adobe Acrobat Pro and when I open the application, it starts okay and then after 20-30 seconds a grey window appears with a spinning blue circle which I assume is a loading bar however it's blocking me from using the application and isn't going away. I've left it for 30 minutes and there is no change. I have the creative cloud for the desktop and it shows that the application is up-to-date I'm all logged in but nothing is happening. Any support or help would be appreciated.Screenshot 2023-07-06 171521.png

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Crash or freeze

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Advocate ,
Jul 06, 2023 Jul 06, 2023

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Try changing the Security settings in EDIT-PREFERENCES.  

mariahweyne_0-1688661976207.png

 

 

 

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New Here ,
Jul 19, 2023 Jul 19, 2023

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Had the same problem and this worked for me. Thank you.

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New Here ,
Dec 01, 2023 Dec 01, 2023

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I also had this problem and it worked for me.  Thanks.

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