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unable to use acrobat

New Here ,
Dec 02, 2022 Dec 02, 2022

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Acrobat told me it was doing an update, and when it was finished, it would not allow me to open it, saying contact my network administrator?

 

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General troubleshooting

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Adobe Employee ,
Dec 30, 2022 Dec 30, 2022

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Hi matthews34511037,

 

Thank you for reaching out, and sorry about the delay.

 

If you still experience the same behavior, please try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html)

Reboot the machine and reinstall the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that helps.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

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