unable to use adobe acrobat pro dc. I pay subscribtion fee.

New Here ,
Nov 30, 2018 Nov 30, 2018

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Community Expert , Nov 30, 2018 Nov 30, 2018

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

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Community Expert ,
Nov 30, 2018 Nov 30, 2018

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install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

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New Here ,
Aug 06, 2022 Aug 06, 2022

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I AM PAYING SUBSCRIBTION FEES BUT SHOW IN SUBSCRIPTION EXPIRED

 

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if your account fails to show what you expect, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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