Unable to use an installed font while editing a PDF

[d5741]

Hi,

I've encountered a problem where I have a font provided to me which has been installed successfully, I can see it as a selectable font within microsoft word, but when editing a PDF within acrobat adobe I am unable to select it from the list of available fonts when I am editing a document.

To make it a little more odd, this PDF I am editing was created using this font, but whenever I make changes to it it will not use the original font despite being installed on my laptop.

Any adivce would be helpful.

Thanks

D5741

[try67]

There might be a permissions issue. Does the font allow to be embedded (fully or as a subset)?

[d5741]

Hi Try67

Thanks for the quick response! 

Sorry to be a pain, but could you inform me on how to check that like I'm 5?

I'm using a company provided laptop and the font we use has been licensed by us too.

Kind Regards

D5741

[try67]

What's your OS version?

[d5741]

Its windows 11 ver 24H2

[Meenakshi Negi]

Hi d5741 ,

Thank you for reaching out.

Adding to try67 suggestion.

To check if the fonts are embedded, open the PDF and go to Menu > Document Properties. Click on the Fonts tab and check for the font. Please share the screenshot.

You may also refer to the information in the following help document: https://adobe.ly/45UxNTv;

Thanks,

Meenakshi 

[try67]

If you got the font from Adobe, or if it's available under Adobe Fonts then look for it here (https://fonts.adobe.com/) and then click it and select the Licensing tab to see what can be done with it:

On Windows you can open "Font Settings" (just type "font" into the start menu and you'll see it), then find your font, click it and look for the "License Description" section:

It doesn't always appear, though.