Unable to use my Adobe Acrobat Pro after updating the Windowns on my computer

New Here ,
Jun 29, 2022 Jun 29, 2022

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After updating the Windowns on my computer, I've have successfully downloaded my Adobe Acrobat 9 Pro from the Adobe site using my license number. However, when I start using it, a message of Software Setup appears requiring the insertion once again of my license under: "I have a serial number for this product' and when I click on Next I cannot move forward as I do not have any of the Adobe products that I have to select in order to progress with the setup. Could you please help me to be able to use my Adobe Acrobat 9 Pro again?

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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That version is VERY old and not supported by Adobe

 

Two ideas that MAY work to install and/or run old programs in Windows 10 (and MAYBE Windows 11 ?)
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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when I click on Next I cannot move forward as I do not have any of the Adobe products that I have to select

 

Which products are listed that you have available to select?

 

Is your Acrobat 9 Pro an upgrade version? If so, you'll need to enter your earlier version serial number in order to complete the installation of version 9.

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