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payne6t8
Participant
December 26, 2019
Question

Unable to validate serial number acrobat pro 2017

  • December 26, 2019
  • 2 replies
  • 793 views

I've searched and searched but can't find a resolution to me problem. I keep getting an error message to connect to internet and validate. Clearly i'm connected to the internet. I turned off microsoft firewall and still nothing. I have found a resolution to a MAC user but I don't know how to translate that to PC. Please point me in the right direction somebody? Thank you in advance.

BTW this is a volume license. 

I had the monthly subscription service but it has been deleted.

I then deleted everything with revo and deleted all instances revo could find.

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
December 27, 2019

Is that a third-party uninstaller? They are poison and can leave things completely messed up. Maybe (just maybe) the Acrobat Cleaner tool can sort things out for you. https://labs.adobe.com/downloads/acrobatcleaner.html

try67
Community Expert
try67Community Expert
Community Expert
December 26, 2019

You need to install the application from a special volume license installer, I believe. Do you work for a large organization? If so, contact the IT department and ask them to do it for you. They should keep count of the number of seats being used, at any rate.

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