Unable to view comments or unable to scroll when Comment pane is open in Acrobat Pro

Report · Jun 27, 2023

I am having two distinct but related (I think) problems with the Comment pane in the latest Pro update. First, on some documents I cannot get any comment in the document to appear in the Comment pane (attachment 1). Second, when the list of comments is visible in the Comment pane (attachment 2), I cannot scroll to see the rest of the page on the right-hand side (i.e., the part obscured by the Comment pane). I have had my IT department unintall and reinstall the program, but the problem persists. I cannot work effectively with these problems.

Info:

Adobe Acrobat Pro 2023.003.20215 64-bit

PDF version: 1.6 (Acrobat 7.x)

OS: Windows 10 Enterprise

Please help!

-Corey

Report · Jun 27, 2023

Hi @Corey30755004vb2p

Sorry to hear about the trouble caused.

Your current Acrobat version shows that you have the latest patch installed. Would like to check a couple of things to see if that makes a difference here:

Is this Acrobat's new UI? To check whether it is or not. If you see a hamburger icon at the upper left corner of the screen, then click on it and > Disable New Acrobat.

If you are experiencing this issue only with a specific document while commenting, then,

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat and check back.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

Let us know the result.

Thanks,

Akanchha

Report · Jun 27, 2023

Thanks Akanchha,

It is NOT the new UI, and I am experiencing this problem with every PDF file (I just opened a dozen), not just one. I tried following your steps, but the problem persists. If the document opens with comments visible, then I can't scroll to see the rest of the page. However, when I close the Comment tool and repoen it, the list of comments disappears entirely and I once again am faced with a blank Comment pane.

Report · Jun 27, 2023

Can you share the sample file with us? We'd like to test the same at our end.

Also, if you could share a screen recording of your exact workflow, as explained above, then it would be helpful for us to understand the behavior of the app.

~Akanchha

Report · Jun 28, 2023

Hi,

I have made a screen recording of a sample file: when it is opened, the two comments cannot be seen, no matter how many times I attempt to close and open the Comment pane. Also, some of the right-hand column of text cannot be viewed (no scrolling possible). I have made a screen capture video but don't know how to compress it to 47 MB; I'll work on that.

Report · Jul 05, 2023

Hello,

I'm still having the same issues today (July 5): do you have any other ideas on how to solve the problems indicated? I'm having to tell my supervisors that I can't do half of my job, which is a huge problem!