Unauthorized Charges

New Here ,
May 18, 2022 May 18, 2022

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I have two charges pulled from my account.  I continuously try to cancel the free trial yet is says I don't have any plans or subscriptions therefore there is nothing to cancel.  Now I can't access the free version through my employer because its asking for trial signup.  Customer service says the email is incorrect yet Adobe sends emails every morning.

 

My money is being taken and my work documents are being held hostage.

HELP!

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Cancel subscription

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Adobe Community Professional ,
May 18, 2022 May 18, 2022

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You might call the Adobe support. This is a user-to-user forum. We can't help you with account related stuff. Sorry!

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi @Adella245082418syt 

 

Hope you are doing well.

As mentioned that two charges on one account, we are not able to track it. Kindly ket us know the email/emails in a private message so we can check. 

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

Thanks,

Harsh

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