Uninstall from Microsoft Intune

[yasuhiro5C7D]

Our request

We uninstall Adobe Reader DC by Microsoft Intune.

Our case

I registrated uninstall command "MsiExec.exe /I{<Product Code>} /q".

But I fail to uninstall.

[ls_rbls · Accepted solution]

You may need the original name of the old msi package.

From what I've read before, only the old msi package that you used to install the program knows how to uninstall itself.

The method that you're currently using requires more than just knowing the product key.

You may need to identify if the msi package that you're currently trying to uninstall is actually the original installer program or an upgrade code.

Try some of the methods described in the link below:

• https://support.venafi.com/hc/en-us/articles/215911917-Error-Uninstall-an-MSI-and-msiexec-fails-aski...

There's other alternative methods described in more detail here:

• https://stackoverflow.com/questions/29937568/how-can-i-find-the-product-guid-of-an-installed-msi-set...

[ls_rbls · Accepted solution]

You may need the original name of the old msi package.

From what I've read before, only the old msi package that you used to install the program knows how to uninstall itself.

The method that you're currently using requires more than just knowing the product key.

You may need to identify if the msi package that you're currently trying to uninstall is actually the original installer program or an upgrade code.

Try some of the methods described in the link below:

• https://support.venafi.com/hc/en-us/articles/215911917-Error-Uninstall-an-MSI-and-msiexec-fails-aski...

There's other alternative methods described in more detail here:

• https://stackoverflow.com/questions/29937568/how-can-i-find-the-product-guid-of-an-installed-msi-set...

[yasuhiro5C7D · Accepted solution]

Thank you for recomed site (https://stackoverflow.com/questions/29937568/how-can-i-find-the-product-guid-of-an-installed-msi-set...

I could silent uninstall Adobe Reader DC.

uninstall commnd:

msiexec.exe /x {<Product code>} /QN /L*V "C:\My.log" REBOOT=ReallySuppress

[ls_rbls]

You're welcome.