Unprotecting documents with password

[SRJohnson]

I have opened a protected PDF documents with the password, but when I select to Unprotect it and use the same password it says password is incorrect?  How do I unprotect it???

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[Abambo]

You unprotect it with the correct password. Opening passwords and unprotecting passwords may be different. You need to contact the document creator for this. There is no other solution. It works as intended.