Unsupported fields have been removed from this document

[glisten.ks]

Hi all-

I have a template that I have been using, and today when I fill out the form, it deletes some of the fields when I request a signature.  It says "unsupported fields have been removed from this document."  

I  appreciate any help if figuring out the cause of this.  

Thank you!

[Thom Parker]

When a PDF form is sent for signature it is converted into an Adobe Sign form. Which is a completely different kind of thing from a PDF form.  To avoid this issue, convert the form into an Adobe Sign form. You'll find an option for this on the More... menu in Prepare Form Mode. 

[glisten.ks]

Sorry, I thought I already had it set up as a sign form, and had been using it to request signatures.  I did try what you suggested and got the same error. 

It just changed on me the last time I opened it up and tried to fill it in and request signatures.  I have attached it here, if you could maybe look at it?  I am somewhat new to e-signatures, so my apologies.

[Thom Parker]

No need to apologize.  

The form is currently a regular AcroForm and it's the reset button that is not compatible with Adobe Sign.  Everything else seems fine.  

[glisten.ks]

I removed the reset button and have the same issue.  Here are screenshots both before and after I request an e-signature.

[Thom Parker]

Interesting. It didn't delete the dropdowns when I did it. 

But all you need to do is re-create them in the Adobe Sign form. 

[glisten.ks]

Thank you Thom for all of the help!!

[Charles35988218zfj9]

Thom,

I think I may not have the option to save the form as an Adobe Sign form because it is created by a government agency and they have apparently protected it. I don't want to change their form; I just want to fill it out (without Adobe Sign masking over some of the fields I've filled in) so that I can send it out for others to sign.  Can you help?

[Thom Parker]

Many of the federal government forms are XFA, which don't convert well to Adobe Sign.  But many also have some form of protection. About the only thing you can do is to flatten out the form to preserve any prefilled values, before sending to Adobe Sign.   Although depending on the type of protection, that may not be possible. As a last resort you can print and rescan. 

[Charles35988218zfj9]

Thanks, Thom. I ended up printing the non-signature pages on paper and I scanned them back into pdf, and then replaced those pages into the form for signing. Crude, but it worked.

[awenglish]

I don't see the more selection that let's you convert. Any more direction you can provide. 

[glisten.ks]

I found out how to convert it, but whenever I request an e-signature, it still deletes the fields (drop-down) and signature field.  I asked our IT person, and he said he has no idea the "why".  He told me to start from scratch.  

[Thom Parker]

I have no idea either. Sorry.  Although, I wonder if there is a setting somewhere that is causing this issue.  Acrobat has loads of settings that are not available to the user.  

Have you tried adding the dropdowns after convertion to a sign form. After all, you want it to be a sign form all the time. 

[Thom Parker]

[glisten.ks]

I ended up having to disable the New Acrobat, now it is working.

[Thom Parker]

Figures, I should  have thought of that. In fact, that's going to be my new first answer/suggestion. Always disable the New (completely worthless) UI.  

[glisten.ks]

Haha...now I know too 🙂  Thank you for all of your help still, I definitely appreciate it!!